FINDING FREEDOM LINDSAY GOWING EMPOWERMENT COACH LTD
ONE TO ONE COACHING AGREEMENT
This Agreement is made on the date stated at the bottom of the Agreement between the Coach (as defined in Schedule 1) and the Client (as defined in Schedule 1 and being, “You” or “the Client”) (together, the Parties;).
By signing this Agreement, the Parties are agreeing to abide by the terms and conditions of this Agreement as set out below.
Introduction
In accordance with the terms and conditions set out within this Agreement including any Schedules, the Coach agrees to provide the Services as defined below to you in exchange for payment of the Fee (as defined below).
1. The Programme
1.1. By entering into this Agreement, you understand and accept that you are entering into a programme for the provision of coaching services (the “Programme”) which is to be delivered by way of individual one to one sessions (the “Sessions”) in accordance with the terms of this Agreement.
1.2. The Programme is detailed and shall be delivered pursuant to the terms set out in Schedule
1 to this Agreement.
1.3. The total cost of the Programme ("the Fee") which you shall pay is set out in Schedule 1 together with the payment terms.
1.4. Once the Initial full Payment (as defined in Schedule 1) has been received in cleared funds, the Coach shall confirm the date of the first Session. In rare circumstances, at the Coach’s discretion, a deposit may be paid as agreed by Coach and Client to secure a programme.
1.5. This Agreement will begin when the Agreement is signed and will continue until the date set out in Schedule 1, or until the last Session is delivered, whichever is the earliest, unless the Agreement is terminated earlier in accordance with the terms set out within this document.
2. The Services
2.1. The Services to be provided by the Coach as part of the Programme shall include coaching, mentoring and support services (“the Services”) and are detailed further in Schedule 1.
2.2. In delivering the Services the Coach agrees to provide them with reasonable care and skill.
2.3. In delivering the Services the Coach may engage the services of their employees, contractors, and other third-party providers as necessary.
2.4. The Coach will deliver the Services by way of the Sessions which will take place via Zoom.
2.5. You understand and accept that it is your responsibility to schedule the Sessions with the Coach by email, messenger or wats app or other method of contact as expressly agreed by the Coach.
2.6. You must schedule your first Session to take place within 14 days unless otherwise agreed by the Coach at their discretion (maximum up to 60 days and a deposit will be required to secure your place) from the date this Agreement is signed. If you fail to schedule your first Session within this timescale then you will forfeit the right to that first Session. All remaining Sessions should be scheduled to take place before this Agreement ends as set out in clause 2.3 above, otherwise once the Agreement ends you will forfeit the right to any outstanding Sessions.
2.7. In the event the Coach is unable to attend a scheduled Session then the Coach will make all reasonable attempts to provide you with as much notice as possible and shall ensure that the Session is rescheduled to a mutually convenient time.
2.8. You understand and accept that it is your responsibility to attend the Sessions at the agreed time and you agree to provide the Coach with at least 24 hours’ notice of any intention to cancel a scheduled Session. In the event of a cancellation request made in
advance of this time period then in good faith the Coach will make all reasonable attempts to reschedule that Session to a mutually convenient time. In the event you fail to attend a scheduled Session or fail to provide the required notice, then you shall forfeit the right to that Session or be billed for non-attendance.
2.9. Any cancelled Sessions must be rescheduled and take place within 14 days maximum.
2.10. You accept and understand that where the Coach is waiting for you to join a scheduled Session for more than 15 minutes from the scheduled start time, the Coach will be entitled to treat you as a no show, and you will forfeit your right to that Session or be billed for non-attendance.
2.11. Should you require any further contact in addition to the scheduled Sessions and other Services as set out in Schedule 1, then such contact will be in addition to the Services agreed herein and a further agreement will need to be arranged and separate terms for payment agreed.
2.12. Where Sessions take place at a third-party venue, you agree to conduct yourself in a responsible manner at all times while at the third-party venue. You further accept that you shall be responsible for your belongings, and that complete confidentiality cannot be guaranteed by the Coach during your time at the third-party venue with other patrons present. This, however, will be attempted as far as reasonably practicable.
2.13. In the event that you are invited to attend in person meetings, events, retreats or similar then you shall be responsible for arranging and funding your own travel and accommodation in order to participate in such activities.
2.14. The Coach reserves the right to make amendments, revisions, or changes to the Programme or cancel, amend, change, or reschedule any part of the Programme as is reasonably required by the Coach. Where a change is made, we shall ensure that the
Programme still matches the description provided to you at the time this Agreement was entered into, save that we shall not be prevented from making any beneficial changes to the Programme which mean that the original description is enhanced. The Coach shall not be liable to you for any changes that are made
3. Your Obligations
3.1. By entering into this Agreement, you are agreeing and warrant that:
3.1.1. you are at least 18 years of age;
3.1.2. are legally capable of entering into binding contracts.
3.2. You accept and agree that all communication between us will be via electronic means. We shall contact you using the email address that you provide to us and it shall be your responsibility to contact us if that changes. Where we need to provide you with
information, we shall do this via email or by posting information on our Website. You can contact us using the details set out below.
3.3. You accept that as part of your participation in the Programme you may be required to review and make decisions concerning your personal and home life, business and career, finances, lifestyle, education and development and health and wellness and that any such reviews, subsequent decisions, implementation and action will be your sole responsibility and that the Coach shall not be liable for your failure to make decisions, put into action plans or strategy, or for any results whether direct or indirect arising out of your access to the Programme or any Services provided by the Coach.
3.4. You agree and understand that your participation in the Programme does not guarantee results or success. As part of the Programme you will have access to information, resources, people and support all designed to benefit you but it is your responsibility to take action and to implement the necessary information received and/or skills or tools
shared.
3.5. You understand and accept that engagement in the Programme and acceptance of the Services is not a substitute for counselling or other therapy services. In the event that you are currently undergoing medical or other professional help concerning your mental health then you should inform your practitioner of the existence of this Agreement and the extent
of the Services being provided and inform the Coach if appropriate and relevant.
3.6. You acknowledge that it is your responsibility to attend the Sessions as agreed and during such Sessions to participate fully and communicate openly and honestly.
3.7. You understand that, once signed, this Agreement can only be cancelled or terminated in accordance with the relevant provisions contained within this Agreement and that no refunds apply.
3.8. You confirm that all information provided to the Coach, including information which is personal and/or confidential, is true, correct, up to date and complete.
3.9. You accept and understand that any materials and information provided during the course of the Programme and delivery of the Services is for general information purposes only and does not constitute legal, medical or financial advice.
3.10. You agree that during the Programme and for a period of 12 months afterwards, you will not canvass, promote or advertise your products or services to any employee, client or contractor of the Coach or use your participation within the Programme to canvass, promote or advertise your products or services without the Coach’s express consent, such consent not to be unreasonably withheld.
3.11. You agree that during the Programme and for a period of 12 months afterwards, that you shall not solicit any of the Coach’s clients or prospective clients without the Coach’s express consent, such consent not to be unreasonably withheld.
3.12. You agree that for the duration of the Programme and for a period of 12 months afterwards, that you will not employ, engage or attempt to induce, employ, solicit or entice away from the Coach any of the Coach’s employees, or contractors that were engaged, employed or contracted to the Coach at any point during the period of the Programme without the Coach’s express consent in writing, such consent not to be unreasonably withheld.
3.13. In the event you have any concerns as to the Coach’s delivery of the Services or your participation in the Programme in any way, you agree to notify the Coach of such concerns by email as soon as possible. The Coach agrees that upon receipt of notification of such concerns that the Coach will use all reasonable efforts to work with you to resolve your concerns.
3.14. In the event you refuse or fail to comply with this Clause 3 then we shall be entitled to terminate this Agreement and no refund will be provided. This does not affect any statutory rights that may apply.
4. Payment terms
4.1. The fee for the Programme is as set out in `Schedule 1 (“the Fee”).
4.2. Payment of the Fee shall be made via Bank Transfer or such other method as we may confirm to you in writing.
4.3. Any deposit payable shall be non-refundable unless the Coach fails to deliver the Programme by reason of their own fault or failure.
4.4. Where you wish to make payment of the Fee by debit or credit card then you authorise us to charge your debit or credit card to obtain payment of the Fee. In the event payment is rejected by your debit or credit card provider, or payment fails, but you have still received access to the Programme then you agree to be responsible for payment of the Fee within 7 days from access to the Programme being provided.
4.5. Where we issue you with an invoice, the Fee must be paid within 48 hours from the date of our invoice.
4.6. Time shall be of the essence in respect of the payment of the Course Fee, any instalment of the Course Fee and/or any deposit in order to secure your place.
4.7. The Fee shall be paid without any deduction or any withholding except as may be required by law.
5. Late Payment
5.1. You are responsible for ensuring that payment of the Fee or any instalment of the Fee is paid in full and on time in accordance with the payment terms set out in Schedule 1 to this Agreement.
5.2. Without prejudice to any other right or remedy that the Coach may be entitled to, where your account is beyond 7 days overdue then:
5.2.1. the Coach shall be entitled to withhold delivery of Services until payment has been made in respect of the outstanding amount; and
5.2.2. interest shall accrue and be added to your account on a daily basis as from the date payment is due until full payment (including accrued interest) is received by the Coach. Interest will be calculated on the outstanding Fee at a rate of 5%; and
5.2.3. a fixed administration fee of £50 shall be added to your account.
5.3. In the event your account is beyond 14 days overdue then the Coach shall be entitled to cancel the Agreement and to instruct a collection or legal agent to seek recovery of the Fee along with interest and any accrued costs incurred.
6. Refund Policy
6.1. No refund policy shall apply to your purchase of the Programme.
7. Cancellation and Termination
7.1. This Agreement may be terminated by either party providing written notice in accordance with the terms of this Agreement in the following circumstances:
7.1.1. either Party commits a material breach, and in the event that it is a breach being capable of remedy, the Party in breach fails to remedy the breach within 14 days of being notified of the breach by the other Party; or
7.1.2. either Party commits a material breach which is incapable of being remedied;
7.1.3. you provide the Coach with 14 days’ notice to cancel this Agreement. Please remember that no refunds apply and you will be liable for full payment of the Fee despite giving notice of cancellation.
7.2. The Coach reserves the right to terminate this Agreement, with immediate effect, and without refund, if you:
7.2.1. fail to provide payment of any amount due in respect of the Course Fee as and when it becomes due; or
7.2.2. have a bankruptcy petition presented against you or where you are subject to a
bankruptcy order; or
7.2.3. are convicted of a crime;
7.2.4. are subject to any of the circumstances as set out in clause 7.3.
7.3. The Coach will be entitled to limit the Services or suspend, and/or terminate the Agreement without refund of any Fee, whether paid or remaining due and payable, if the Coach reasonably determines that you are:
7.3.1. becoming disengaged, disruptive or if you impair the participation or progress of the Programme and/or provision of the Services. For the purposes of this Agreement the terms disengaged and disruptive shall be given their ordinary dictionary meaning and examples of such behaviour shall include, but not be limited to, displaying a lack of interest in the Services, repeatedly requesting Sessions to be rescheduled without reasonable justification or reason, failing to positively contribute to discussions during Sessions or other contact, repeatedly ignoring or failing to respond to emails or other messages, communicating in a way which is abusive or intended to cause offence; and/or
7.3.2. failing to follow or abide by any of the terms set out within this Agreement or any other terms or guidelines as may be agreed whether such action constitutes a material breach or not.
7.4. Upon termination of this Agreement for any reason:
7.4.1. your access to the Programme, all Services, access to any private social media accounts or groups, and any other online resources, will be removed, unless expressly agreed otherwise. The Coach will not be liable to you for any claims relating to the removal of that access;
7.4.2. any Fee or other monies owed to the Coach by you will become immediately due and payable;
7.4.3. any terms of this Agreement which either expressly or by their nature relate to the period of time after termination and/or the Services have been delivered shall remain in full force and effect;
7.4.4. both Parties agree to stop using, either directly or indirectly any Confidential Information, and shall immediately return to the other any documents in their possession or control which contain any Confidential Information.
7.5. In the absence of any earlier termination in accordance with this Clause, this Agreement will terminate on the date set out in Schedule 1.
8. Confidentiality, Intellectual Property and Data Protection
8.1. For the purposes of this Agreement Confidential Information shall mean personal information, ideas, any business practices, materials, content, data, software, documents, resources, video and audio recordings, presentations, resources, downloads, podcasts, workbooks, methods, concepts and techniques, plans, trade secrets and any other confidential and/or proprietary information (“Confidential Information”).
8.2. In order to maximise the efficiency and results of the Programme you accept that you will be encouraged to disclose personal and / or Confidential Information. The Coach understands and respects the value of such information and shall not, either directly or indirectly, communicate or disclose, make available to, or use for his/her own benefit or for the benefit of any other person or entity, your Confidential Information that you may disclose to us or that may be disclosed as part of your participation in the Programme other than to our employees, contractors, agents or advisors, to the extent necessary for delivery of the Programme.
8.3. Confidential Information for the purposes of this Agreement excludes any information that:
8.3.1. was already known to the Coach prior to being provided with that information by you;
8.3.2. is already accessible in the public domain;
8.3.3. is provided to the Coach by a third party separately from this Agreement and
without any breach of the terms of this Agreement; or
8.3.4. is produced, developed, or collated by the Coach independently of you and without any breach of the terms of this Agreement.
8.4. In the event information is provided to the Coach by you which causes the Coach to fear that you are at risk of danger yourself or there is a risk of danger to others, then in such circumstances the Coach will be permitted to disclose such information as is necessary for your protection or the protection of others.
8.5. By entering into this Agreement, you hereby agree and undertake that from the date of this Agreement;
8.5.1. not to infringe any of the Coach’s copyrights, patents, trademarks, trade secrets or other intellectual property rights;
8.5.2. that any Confidential Information disclosed by the Coach is confidential and proprietary, and belongs solely and exclusively to the Coach and may only be used by you as expressly authorised by the Coach and that nothing within this Agreement constitutes a transfer of any intellectual property or grant of a licence or any right to use unless expressly set out in this Agreement or expressly agreed by the Coach in writing;
8.5.3. not to disclose, communicate, reproduce, distribute, make available to or use for your own benefit, whether personally or commercially, and whether directly or indirectly, our Confidential Information and any other materials and resources
provided during delivery of the Programme or use it or them in any manner other than as necessary as part of your participation in the Programme;
8.5.4. not to use any of the Coach’s Confidential Information or other Content for any purposes which are unlawful, would cause harm or distress to another person, or would cause damage to the Coach’s business or reputation.
8.5.5. the reproduction, distribution, and/or sale of any Content, whether Confidential Information or not, provided during provision of the Services or at any time thereafter by anyone but the Coach is strictly prohibited. You agree that in the
event of any breach of your obligations contained in this Agreement then damages, loss or irreparable harm may arise and that in such circumstances the Coach will be entitled to seek relief, including injunctive relief against you;
8.6. As part of the delivery of the Services the Coach shall grant to you a personal, limited, non- transferable, non-exclusive, revocable licence to access and use any information, materials and resources (“Content”) provided as part of the Programme solely for your private and personal use. Your licence becomes valid upon payment of the Fee and any other monies
owing to us. Where any of the Content provided by the Coach contain intellectual property belonging to a third party and not the Coach, the use of that Content will be governed by that third party’s terms and it shall be your responsibility to seek consent to use that material. The Coach will not be liable to you in respect of your use or attempted use of Content which contain intellectual property belonging to a Third Party.
8.7. No recording of any of the Programme Sessions or any live webinars or video resources that are shared by the Coach as part of the Programme is permitted without the Coach’s express consent.
8.8. For the purposes of this Agreement, Personal Data shall mean any information or data which is capable of identifying you (“Personal Data”).
8.9. Any Personal Data that you provide to the Coach in connection with your participation in the Programme or this Agreement, will be maintained by the Coach and stored, accessed and processed in accordance with recognised data protection laws and legislation including the General Data Protection Regulation 2018 (“GDPR”) and the Coach agrees to only process your Personal Data to the extent reasonably required to enable proper delivery of the Services. For full details of how your Personal Data will be processed, used, collected and stored please refer to the Coach’s privacy notice which is included in this email.
8.10. The Coach agrees to keep all Personal Data secure and to protect against loss and destruction, including accidental, and any unlawful or unauthorised processing and to only retain your Personal Data for as long as is necessary to allow completion and delivery of the Programme and Services and to comply with any legal or regulatory requirements in accordance with relevant retention guidance.
8.11. The obligations set out above shall not apply where it is necessary for the Coach to disclose in connection with legal proceedings, prospective legal proceedings, to allow the Coach to obtain legal advice, or where the Coach has been directed to do so by a court or other body of equivalent jurisdiction.
8.12. The Coach is grateful to receive testimonials, comments, reviews, images, or similar information (“Client Content”). As part of this Agreement you agree to provide your consent for the Coach to exhibit, copy, publish, distribute, use on or in any of the Coach’s website pages, landing pages, other social media sites or platforms, advertising, marketing campaigns or email communications any of your Client Content as the Coach reasonably requires to lawfully promote their business. You can withdraw your consent at any time by emailing the Coach.
8.13. The obligations set out within this Clause 8 shall survive the termination of this Agreement.
9. Liability
9.1. You accept and acknowledge that entering into this Agreement and compliance with the provisions of this Agreement does not constitute or imply any relationship other than as set out within this Agreement.
9.2. The Coach has made every effort to accurately represent the Programme and the Services. Any testimonials and/or examples of results experienced are not intended to represent or guarantee that anyone will achieve the same or similar results. Each individual’s success depends on many factors, including his or her background, dedication, desire, and motivation. As with any business endeavour, there is an inherent risk of loss of capital and the Coach makes no guarantee, representation, or warranty with respect to the Services provided.
9.3. The Coach will not be liable to you for any indirect, consequential, or special damages.
9.4. In the event you incur damages as a result of the Coach’s default or violation of any of the terms of this Agreement, the Coach’s entire liability under this Agreement is limited to the amount of the Fee paid by you to the Coach as at the time the loss is sustained.
FINDING FREEDOM LINDSAY GOWING EMPOWERMENT COACH LTD
PRIVACY NOTICE
This Privacy Notice sets out the details of how Finding Freedom Lindsay Gowing Empowerment Coach LTD (“we”, “us”, “our”) as data controller, collects and processes your personal data obtained directly from you, or our other online platforms and social media channels.
For the purposes of this Privacy Notice, personal data shall mean any information that can be used to identify an individual whether directly or indirectly (“Personal Data”).
Please read through the content of this Privacy Notice carefully and ensure that you understand it. If you do not understand the content of this Privacy Notice or do not accept or agree with it then you must stop using the Website and/ or accessing our other online platforms, social media groups and any other associated groups or pages immediately. If you have already provided us with any Personal Data, then you must contact us immediately.
By accessing the Website and providing us with your Personal Data you are warranting that you are over 18 years of age. This Website is directed to individuals who are at least 18 years of age. The Website is not intended to be used by anyone under the age of 18 and we do not collect any Personal Data or information from anyone under 18 years of age in compliance.
If you have any questions about this Privacy Notice or require more information concerning our
privacy and data protection practices, please contact us at Lgowing1976@aol.com
What personal data do we process, why do we process it, and how do we collect it
We may process Personal Data that you provide to us by subscribing to a newsletter or email list, requesting information through a contact form, or by any other communication via email, text or through our Website.
We may also process your Personal Data through the use of cookies or other tracking software on our Website. Please refer to our separate cookie policy for further information.
We may also process Personal Data received from third parties such as Google or Facebook (for advertising or analytics) Pinterest, Instagram, Youtube, Paypal, Stripe, Companies House, or other information, analytic or advertising providers or other search or payment processing services.
When we process your Personal Data we will comply with relevant data protection laws and principles such as the General Data Protection Regulation (EU Regulation 2016/679) (“GDPR”), which means that your data will be used lawfully, fairly and in a transparent way, kept securely and only for as long as necessary for the purposes we have told you about.
We shall only collect and process your Personal Data for purposes that are clearly outlined prior to you providing us with your data, or for a legitimate reason. Whenever we process your Personal Data we do so on the basis of a lawful condition this will either
be because you have given your consent for us to process your Personal Data, where we are under a contractual or legal obligation, or where it is in our legitimate interests to do so.
We do not carry out automated decision making or any type of automated profiling.
The types of Personal Data which we process will vary depending on your own specific circumstances but typically can include:
Personal Information: which may include your name, date of birth, email address, phone number, business contact details, correspondence address, IP address. We shall process this data for the purposes of communicating with you and keeping our records on the lawful grounds of legitimate interest;
Customer or Client Information: should you purchase goods and/or services from us then we may process information in connection with your purchase, and the supply of that purchase, as well as keeping appropriate records. Such information may include your Personal Information, billing address, delivery address, credit card or other payment details and we shall process it on contractual grounds;
User Information: this may include comments or statements that you may make or post via our Website, online platforms or social media channels, images, documents or videos that you share on or through our Website or through any of our pages or other online platforms, and information concerning your use of our Website or other online platforms such as your browser information, pixel ID, page views, pages visited, number of visits and where appropriate log-in details. We shall process this information to analyse and monitor usage and content of our Website and other platforms and channels to ensure the content is relevant to you, to support our administration and record keeping requirements, and to maintain security of our systems on legitimate interest grounds;
Promotional Information: this may include information you provide in connection with any promotions, marketing, or advertising from us or our third parties. We shall use this information to provide relevant offers and advertisements, competitions and promotions and other free resources and to monitor our promotional activity, keep records and compile analytics on legitimate interest grounds.
We may also process your Personal Data to deliver or send relevant advertisements to you through our Website and to analyse the success and effectiveness of such adverts for our legitimate interest purposes of promoting and growing our business.
In accordance with the Privacy and Electronic Communications Regulations (PECR) we may also send you relevant advertisements or marketing information if you:
have ever purchased or enquired about our products or services; and at the time of your purchase or enquiry you agreed to receive advertising or marketing information from us, and you have not opted out from receiving that information.
Where we contact you through email, we shall ensure that our emails clearly display the location of the sender and include clear options for you to opt-out from receiving contact from us in accordance with the CAN-SPAM Act.
Special Category Data
We do not collect any special category data about you. This is data relating to your health, race or ethnicity, political opinion, religious or philosophical beliefs, trade union membership, genetics, biometrics, sex life or sexual orientation. We do not process any data relating to criminal offences
and convictions.
Disclosure of Personal Data
We may use any of the following external service providers to support our business and may share
your Personal Data with those third parties:
Facebook;
Google;
Paypal;
Stripe;
Active Campaign;
Zoom;
Dropbox;
Whatsapp.]
We understand that all of these third parties have appropriate technical and security processes in place to protect your data.
We may also share your Personal Data as follows:
I. where it is necessary for external service providers who have been engaged by us to assist in
the provision of services to our clients and customers;
II. where it is required by our professional support teams;
III. where we are required by a government body or legal obligation or to protect our rights;
IV. where it is required in connection with the sale or purchase of any business or assets;
Where we have outsourced a function or activity to an external service provider, we will only disclose Personal Data that the service provider needs to undertake that function or activity, and
we require external service providers to agree to keep your Personal Data secure in accordance with the relevant law.
We agree not to share your Personal Data with any third party for that third party’s marketing purposes unless we have obtained your consent to do so.
Transfer of Personal Data
Our Website is located within the United Kingdom and your data will be processed in the United Kingdom. We comply with the Internet laws applicable to that country.
We may also transfer your Personal Data to a third-party service provider which requires your Data
to be transferred outside of the EEA. Where your Data is transferred outside of the EEA by our third- party service providers, we understand that they comply with the following standards relating to the security of your Personal Data:
I. Infusionsoft use the EU Model Contract which governs the lawful transfer of data from the
EEA to countries outside of the EEA. In respect of any payment or financial information Infusionsoft also complies with the Payment Card Industry Data Security Standards;
II. Facebook complies with the General Data Protection Regulation and is certified under the Privacy shield for data transfers;
III. Google complies with the General Data Protection Regulation and is certified under the
privacy shield for data transfers. Google also complies with the Payment Card Industry Data Security Standards;
IV. Paypal relies on Binding Corporate Rules approved by competent Supervisory authorities;
V. Stripe is certified under the EU-US Privacy Shield as well as EU Standard Contractual Clauses and Binding Corporate Rules.
VI. Active Campaign is certified under the EU-U.S. Privacy Shield and the Swiss-U.S. Privacy shield for data transfers;
VII. Zoom is certified under the EU-U.S. Privacy Shield Framework and the Swiss-U.S Privacy Shield;
VIII. Dropbox is certified under the EU-U.S. Privacy Shield Framework and the Swiss-U.S Privacy Shield;
IX. Whatsapp is certified under the EU-U.S. Privacy Shield Framework and the Swiss-U.S Privacy Shield
Where we transfer Personal Data to parties not listed above that are outside of the EEA then we will ensure that at least one of the following conditions is met:
I. You have given your express consent;
X. The country has an approved adequate level of protection for personal data;
XI. It is legally required;
XII. It is authorised by the relevant data protection authority.
Data Security
We take the protection of your Personal Data seriously and have taken suitable and reasonable steps to protect the Personal Data we hold from misuse, loss, unauthorised access, and any modification or disclosure.
We limit access to your Personal Data to those employees, agents, contractor or third parties who have a business need to know. They will only process your Data on our instructions and must keep it confidential.
If you are submitting Personal Data over the internet that you wish to remain private, please note that while attempts are made to secure information transmitted to this site, there are inherent risks in transmitting information across the internet. If you prefer, we can arrange for you to submit your Personal Data through alternative means. Please contact us to discuss alternative methods.
Data Retention
We will not keep your Personal Data for longer than is required with regard to the purpose for which it was collected by us or provided by you including any legal or record keeping requirements and will take reasonable steps to destroy or permanently de-identify your Personal Data when it is no longer required.
Your Rights in Relation to the Data We Hold
You have rights in relation to your Personal Data, these include the right to access and receive a copy of your Personal Data, to ask us to correct any errors, to erase your Personal Data, to restrict or object to how your information is processed. You can find out more about your rights by visiting the ICO at https://ico.org.uk/your-data-matters/
To ensure the information we hold about you remains accurate please contact us using the email address above if at any time your personal details change.
Where you have provided your consent for us to process your Personal Data you can withdraw that consent at any time. Should you wish to do so please contact us at the above email address.
If you are not happy with how we process your Personal Data you have the right to lodge a complaint with The Information Commissioners Office (ICO), the UK supervisory authority for data protection issues.
Please ensure that you try to resolve this directly with us first.
Links to Other Sites
The Website may contain links to other sites. We are not responsible for the privacy practices of those websites and have no knowledge of whether cookies or other tracking devices are used on any such linked sites. If you have any concerns regarding the privacy of your information you should ensure you are aware of the privacy policies of those sites before disclosing any personal information.
Changes to this Privacy Notice
We reserve the right to alter or amend this Privacy Notice without any prior notice to you. Should our Privacy Notice be altered, the new Privacy Notice will be posted on the Website.
Your first use of our Website after the date of any amendments or alterations will constitute your acceptance of such changes therefore, we recommend you review this Privacy Notice regularly to keep informed of any changes.
COOKIE POLICY
Cookies
A cookie is a small file of data stored on your computer or mobile device. It collects and records information about how you use our Website such as the particular web pages you visit and the information you access. Cookies can also be used to collect details such as your Internet service provider, operating system, browser type and to analyse traffic as well as for advertising and marketing purposes.
You have control over what cookies you accept. You can choose to block all cookies and you are also able to delete all cookies from your browser. You can make your choices by altering your browser settings. You should be aware that if you alter your browser settings to block or delete cookies then you may not be able to access certain areas or features of our Website and some parts of the site may not display correctly.
Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647 (Chrome);
(b) https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop (Firefox);
(c) https://help.opera.com/en/latest/security-and-privacy/ (Opera);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
(e) https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac (Safari); and
(f) https://support.microsoft.com/en-gb/help/4468242/microsoft-edge-browsing-data-and-privacy (Edge).
How do we use cookies?
We use cookies along with other similar tracking technologies to recognise you when you visit our Website and to record how you use our Website. This helps us to understand your user experience and to improve our Website, our products, and our services.
What cookies do we use?
We use First-party and Third-party cookies. First-party cookies are cookies which are directly placed by us and are used only by us.
These may include:
Session cookies - this is a temporary cookie which is not stored once your browser is closed. These cookies are typically used to support your use of our site but without personally identifying you or collecting any of your personal data;
Persistent cookies - these cookies are stored once your browser is closed. These cookies are used to enhance your use and experience of our site;
Strictly necessary cookies - these cookies are essential for the operation of our Website and we shall
use these where they are necessary for us to provide you with the products or services that you may require;
Experience cookies - these cookies provide us with information which helps us to monitor the user experience and performance of our site and optimise our pages. The data collected by these cookies is anonymous;
Marketing and promotional cookies - these cookies record your use of our site including the pages you have visited and any links you may have followed. We use these cookies to make any promotions, marketing or advertising more relevant and valuable to you;
Functionality cookies - these cookies record the choices you make while using our Website and may record the products, services or videos you access. The data collected by these cookies is anonymous.
Third-Party cookies are those placed by websites, services and/or parties other than us that may advertise or display information or links on our site. We have no control over these cookies. It is recommended that you keep your internet browser and your operating system up to date and that you consult the help and guidance of a professional or the manufacturer of your computer of device in the event you have any questions or are unsure about your privacy settings.